Privacy Policy

Updated: October 2021

Tumble Road LLC DBA Marquee Insights including its wholly owned (directly and indirectly) subsidiaries (hereinafter “Marquee Insights”) is committed to protecting the privacy and security of the personal information of our customers, employees and third parties.

This Privacy Notice highlights how Marquee Insights uses the information collected through its websites, apps, services and technology solutions.

Information We Collect

Marquee Insights collects many kinds of information to operate effectively and provide you the best products, services and experiences we can. We collect information when you register, sign in and use our sites and services. We also may get information from other companies. We collect this information in a variety of ways, including from web forms, technologies like cookies and web logging.

Marquee Insights products use and transfer data only using recommended methodologies and APIs approved by Microsoft, Google, or other platform technology providers. Our applications’ use of APIs adheres to the respective user data policies of such platform technology providers, as applicable. For example, our use of Google APIs adheres to the Google API Services User Data Policy (including Google’s “Limited Use” requirements thereunder).

We use information submitted through our websites, collected through email and solicited via electronic surveys, to analyze our customers characteristics so that we can improve our services.

If you request information about Marquee Insights products and services, we will collect your name, email address, phone number, and additional company information. We use this information to contact you about your request, and to follow up with you about the products and services in which you have expressed an interest. We will also send information to you regarding upcoming Marquee Insights events, webinars, and relevant news and alerts. You may unsubscribe from these communications at any time by clicking on the unsubscribe link provided in the email. If an unsubscribe link is not present, simply reply to the email stating you wish to no longer receive the email as those emails are generally personally addressed from a member of the organization.

Marquee Insights receives and processes information (in paper and electronic form) in accordance with its clients’ instructions for the purpose of providing services to its customers. At Marquee Insights, we recognize the importance of privacy to our customers, and we strive to safeguard any personal information we receive and may need to use in support of our customers.

We respect each individual’s right to personal privacy. We will collect and use information we receive directly from you only in the ways disclosed in this Privacy Policy. This policy does not apply to practices that Marquee Insights does not own or control, or to individuals that Marquee Insights does not
employ or manage.

In addition, we provide appropriate employee training (and discipline) and have internal procedures for periodically conducting objective reviews of our compliance.

Details

Marquee Insights collects many kinds of information to operate effectively and provide you the best products, services, and experiences we can. Some of this information you provide directly to us. Some of it we get by observing how you interact with our products and services. Regardless of the source, we believe it’s important to treat that information with care and to help you maintain your privacy.

What we collect

Registration

When you sign up to use our sites or services you may be required to provide information about yourself, such as your name, organization name, e-mail and postal address and postal code.

Using our sites and services

We collect information that tells us how you interact with our services, including the browser you’re using, your IP address, location, cookies or other unique IDs, the pages you visit and features you use.

How we collect

We use several methods and technologies to gather information about how you use our sites and services, as listed below.

  • Web forms, such as when you type information into a registration form or type a search query into a search box.
  • Technologies like cookies.
  • Web logging, which enables us to collect the standard information your browser sends to every web site you visit – such as your IP address, browser type and language, and the site you came from – as well as the pages you visit and the links you click while using our sites and services.

Customer Data

Marquee Insights receives and processes information (in paper and electronic form) in accordance with its clients’ instructions for the purpose of providing services to its customers. At Marquee Insights, we recognize the importance of privacy to our customers, and we strive to safeguard any personal information we receive and may need to use in support of our customers.

Marquee Insights Customer Information

Customer Information is information we collect from you when you purchase and contract with us to provide services or technology solutions. We will ask you to provide the following information:

  1. Email address
  2. Phone number
  3. Information regarding your role within your company
  4. Company information, including company name, address, billing information (e.g., P.O. number, bank wire information, credit card number), and company size
  5. Contact information for other relevant points of contact within your company as needed for Marquee Insights to provide its services

If you purchased one of Marquee Insights’ technical solutions, you may have the option to add additional users to your account. We will ask for the name and email address of the additional users you want to add. This information is used by Marquee Insights to provide the requested service.

While using Marquee Insights’ technical solutions or services, you may provide business information related to your company. Business information may include copies of your company’s policies and process documents, responses to assessment questionnaires and evidence to support those responses. This is information is stored on Marquee Insights’ cloud tenant and is used to provide contracted services in accordance with the applicable terms and conditions of agreements between Marquee Insights and your company.

Cookies and Other Technologies

Most Marquee Insights web sites use “cookies,” small pieces of data that can be read by a web server in the same domain that put the cookie on your hard drive. We may use cookies to help us retrieve your preferences and settings; help with sign-in; to combat fraud; and analyze site operations.

We do not use web beacons.

You have a variety of tools to control cookies and similar technologies, including:

  • Browser controls to block and delete cookies

Details

Our Use of Cookies

Most Marquee Insights web sites use “cookies,” which are small pieces of data sent to your browser by a web server. Upon subsequent requests, your browser will send the cookie data to the same web server, or other web servers in the same domain, when accessing the web site. Cookies contain data that can
be read by a web server in the domain that issued the cookie to you. That data often consists of a string of numbers and letters that uniquely identifies your computer but may contain other information as well.

We may use cookies for

Site Analytics

We may use cookies to count the number of unique visitors to a web page or service or to develop other aggregate statistics about the operations of our sites and services. These analytics help us operate and improve the performance of these sites and services.

In addition to the cookies Marquee Insights may set when you visit our web sites, third parties may also set certain cookies on your device when you visit Marquee Insights sites. In some cases, that is because we have hired the third party to provide certain services on our behalf, such as site analytics. In
other cases, it is because our web pages contain content or ads from third parties, such as videos, news content or ads delivered by other ad networks. Because your browser connects to those third parties’ web servers to retrieve that content, those third parties can set or read their own cookies on your device and may collect information about your online activities across websites or online services.

How to Control Cookies

Browser Controls to Block Cookies

Most web browsers automatically accept cookies, but you can usually modify your browser setting to block cookies. Instructions for blocking cookies in different browsers are usually available at each browser’s privacy statement or in their help files or settings pages.

Please be aware that if you choose to block cookies, you may not be able to sign in or use other interactive features of Marquee Insights sites and services that depend on cookies.

Browser Controls to Delete Cookies

If you accept cookies, you can delete them later. Instructions for deleting cookies in different browsers are usually available at each browser’s privacy statement or in their help files or settings pages.

Please be aware that if you choose to delete cookies, any settings and preferences controlled by those cookies will be deleted and may need to be recreated.

Browser Controls for “Do Not Track” and Tracking Protection

Some newer browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the web sites you visit indicating that you do not wish to be tracked. Those sites (or the third-party content on those sites) may continue to engage in activities you might view as tracking even though you have expressed this preference, depending on the sites’ privacy practices. Because there is not yet a common understanding of how to interpret the DNT signal, Marquee Insights does not currently respond to the browser DNT signals on its own websites or online services, or on third-party websites or online services where Marquee Insights provides content or is otherwise able to collect information.

How We Use Your Personal Information

Marquee Insights uses the information we collect to operate, improve, and personalize the products and services we offer.

Customer Information will be used to provide the services and access to technology solutions you have purchased and the corresponding support.

We also may use the information to communicate with you, for example, informing you about your account and security updates.

And we may use the information to help make the ads you see on our ad-supported services more relevant.

Details

Marquee Insights uses the information we collect to operate, improve, and personalize the products and services we offer. Information collected through one Marquee Insights service may be combined with information collected through other Marquee Insights services to give you a more consistent and personalized experience in your interactions with us.

We also may use the information to communicate with you, for example, informing you when a subscription is ending, letting you know when updates are available or letting you know when you need to take action to keep your account active. We may also use the information, if the law allows it or if we have your express permission to do so, to contact you for sales or marketing purposes.

We will use your Customer Information to:

  • Provide the services and access to the technology solutions you have purchased
  • Renew subscription-based services
  • Provide customer support. While providing you with customer support we may also gather additional information from you to investigate technical issues, and respond to your support questions
  • Communicate regularly with you about your use of the software and service, Marquee Insights events and other industry or privacy-related news, and other Marquee Insights services we believe may be of interest to you. You may opt-out of receiving emails regarding Marquee Insights events and other Marquee Insights services by clicking unsubscribe link provided in the email. You will continue to receive notices regarding Marquee Insights software and technical services you purchased, and privacy-related updates such as notification of new or changes to existing privacy regulations

Reasons We Share Your Personal Information

Except as described in this privacy statement, we won’t disclose your personal information to a third party without your consent.

Please see Other Important Privacy Information for details about when we may disclose information, including with Marquee Insights affiliates and vendors; when required by law or to respond to legal process; to combat fraud or protect our interest; or to protect lives.

Details

Except as described in this privacy statement, we won’t disclose your personal information to a third party without your consent. Contexts and situations where we may disclose your personal data without your consent are:

  • Within Marquee Insights affiliates and subsidiaries
  • As part of a merger or sale of a business
  • With vendors and agents of Marquee Insights
  • When required by law or to respond to legal process or lawful requests, including from law enforcement or other government agencies or other public authorities, including to meet national security or law enforcement requirements
  • When required to combat fraud or protect our interests
  • To protect life and safety

Please also refer to section Other Important Privacy Informationto learn more about why and with whom we share or disclose personal information.

Accessing Your Personal Information

Some Marquee Insights services may give you the ability to view or edit your personal information online. To help prevent others from viewing your personal information, you first might be required to sign in. How you can access your personal information will depend on which sites or services you have used.

Details

Some Marquee Insights services may give you the ability to view or edit your personal information online. To help prevent your personal information from being viewed by others, you first might will be required to sign in. The method(s) for accessing your personal information will depend on which sites or services you have used.

Each Marquee Insights web site may provide you with links to access, correct or delete your personal data. You can also contact Marquee Insights by using a provided contact form on the web site or by contacting our office (see below for contact details). We will respond to requests to access or delete your personal information within 30 days.

Accessing and Updating your Personal Information

To review and update your personally identifying information to ensure it is accurate, contact us via email: hello@marqueeinsights.com

Marquee Insights will make commercially reasonable efforts to provide you reasonable access to any of your personal information we maintain within 30 days of your access request. We provide this access so you can review, make corrections, or request deletion of your data. If we cannot honor your request within the 30-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to this information; we will explain why we cannot do so.

How long we retain your data

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you have engaged with us in a business relationship, this retention period is detailed in the contract between our entities.

Children

The Marquee Insights site or service does not collect age information and is not intended for use for those that are age 16 and under.

Communication Preferences

You can stop the delivery of future promotional e-mail from Marquee Insights sites and services by following the specific instructions in the e-mail you receive.

Details

If you receive promotional e-mails from us and would like to stop getting them in the future, you can do so by following the directions in that message.

These choices do not apply to the receipt of mandatory service communications that are considered part of certain Marquee Insights services, which you may receive periodically unless you cancel the service.

International Users – Applicable Law

Your personal information may be transferred to the United States or other countries. Marquee Insights transfers information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.

Details

Please note that the personal information you submit to us may be transferred to the United States and other countries to be processed by us to provide this Web Site, our technology solutions and services to you or for such other purposes as set forth in this Policy. Marquee Insights transfers information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.

Support Data

Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes.

Details

Support Data is the information we collect when you submit a support request or run an automated troubleshooter, including information about hardware, software, and other details related to the support incident, such as: contact or authentication information, chat session personalization, information about the condition of the machine and the application from when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error- tracking files. We use Support Data as described in this privacy statement, and additionally use it to resolve your support incident and for training purposes.

Support may be provided through phone, e-mail, or online chat. We may use Microsoft Teams, with your permission, to create a meeting so that we can see your desktop. Phone conversations, online chat sessions, or Teams sessions with support professionals are recorded.

Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by Marquee Insights, by contacting Support or through the e-mail footer.

To review the recording collected through our support services, please contact us at hello@marqueeinsights.com

Some business customers may purchase enhanced support offerings. These offerings are covered by their own contract terms and notices.

Payment Data

Payment Data is the information that you provide when you make purchases. This may include your payment instrument number (e.g., ACH), your name and billing address, and the security code associated with your payment instrument (e.g., the ABA number). This section provides additional information regarding the collection and use of your payment information.

Details

Payment Data is the information that you provide when you make purchases. This may include your payment instrument number (e.g., ACH), your name and billing address, and the security code associated with your payment instrument (e.g., the ABA number). This section provides additional information regarding the collection and use of your payment information.

Payment Data is used to complete your transaction, as well as for the detection and prevention of fraud. In support of these uses, Marquee Insights may share your Payment Data with banks and other entities that process payment transactions or other financial services, and for fraud prevention and credit risk reduction.

When you provide Payment Data to us, we may store that data to help you complete future transactions.

You may remove the payment instrument information associated with your organizational account by contacting us. After you close your account or remove a payment instrument, however, Marquee Insights may retain your payment instrument data for as long as reasonably necessary to complete your existing transaction, to comply with Marquee Insights’ legal and reporting requirements, and for the detection and prevention of fraud.

Other Important Privacy Information

Learn more about

  • Why and with whom we share or disclose personal information
  • Protecting the security of personal information
  • Where we store and process information
  • Changes to our privacy statements
  • How to Contact Us

Details

Below you will find additional privacy information you may find important. Much of this describes practices that are common across the industry, but we want to make sure you are aware of them. Please keep in mind that this information is not a complete description of our practices – this is all in addition to the other, more specific information contained elsewhere in this privacy statement.

Sharing or Disclosing Personal Information

Marquee Insights transfers information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys. In addition to any sharing described above in this privacy statement, Marquee Insights may share or disclose personal information:

  • With other Marquee Insights controlled subsidiaries and affiliates
  • As part of a corporate transaction such as a merger or sale of assets
  • With vendors or agents

Specifically, we may share it with companies we’ve hired to provide services on our behalf. Examples of these services include analyzing data, providing marketing assistance, and processing credit card payments. When we share information with these other companies to provide services for us, they are not allowed to use it for any other purpose and must keep it confidential.

We also may share or disclose personal information, including the content of your communications:

  • To comply with the law or respond to legal process or lawful requests, including from law enforcement and government agencies or other public authorities, including to meet national security or law enforcement requirements
  • To protect the rights or property of Marquee Insights or our customers, including enforcing the terms governing your use of the services
  • To act on a good faith belief that access, or disclosure is necessary to protect the personal safety of Marquee Insights employees, customers or the public

Please note that our sites may include links to third-party sites whose privacy practices may differ from those of Marquee Insights. If you submit personal information to any of those sites, your information is governed by the privacy statements on those sites. We encourage you to review the privacy statement of any site you visit.

Protecting the Security of Personal Information

Marquee Insights is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Transport Layer Security (TLS) or Secure Socket Layer (SSL) protocols.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share it. If you are sharing a computer, you should always log out before leaving a site or service to protect access to your information from subsequent users.

Where Information is Stored and Processed

Personal information collected on Marquee Insights sites and services may be stored and processed in the United States where Marquee Insights or its affiliates, subsidiaries or service providers maintain facilities. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.

Marquee Insights may retain your personal information for a variety of reasons, such as to comply with our legal obligations, resolve disputes, enforce our agreements, and as long as necessary to provide services. To learn how to access your personal information, visit Accessing Your Information.

Changes to Our Privacy Statements

We will occasionally update our privacy statements to reflect customer feedback and changes in our services. When we post changes to a statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Marquee Insights will use your personal information, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review the privacy statements for the products and services you use to learn how Marquee Insights is protecting your information.

How Can I Exercise My Data Subject Rights?

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject right available to you under the EU General Data Protection Regulation (GDPR), please submit a written request by e-mail to hello@marqueeinsights.com

Our privacy team will examine your request and respond to you as quickly as possible.

Please note that we may still use any aggregated and de-identified Personal Information that does not identify any individual and may also retain and use your information as necessary to comply with our legal obligations, resolve
disputes, and enforce our agreements.

Under the California Consumer Privacy Act (CCPA), California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and for us to provide contact information for such affiliates and/or third parties.

If you are a California resident and would like a copy of this notice, please submit a request via Marquee Insights by e-mail to hello@marqueeinsights.com or by mail to 7829 Center Blvd SE STE 277, Snoqualmie, WA, USA, 98065

If you are a resident of the European Economic Area (EEA), please see the section below for users in the European Economic Area for further information about your privacy rights.

How to Contact Us and Ways to Resolve Disputes

If you have a technical or general support question, please visit https://marqueeinsights.com to learn
more about Marquee Insights Support offerings.

If you have a general privacy question, or a question with regards to this Privacy Policy, please contact Marquee Insights by e-mail to hello@marqueeinsights.com or by
mail to 7829 Center Blvd SE STE 277, Snoqualmie, WA, USA, 98065

Accessing and Updating your Personal Information

To review and update your personally identifying information to ensure it is accurate, contact us via email at hello@marqueeinsights.com.

Marquee Insights will make commercially reasonable efforts to provide you reasonable access to any of your personal information we maintain within 30 days of your access request. We provide this access so you can review, make corrections, or request deletion of your data. If we cannot honor your request within the 30-day period, we will tell you when we will be able to provide access. In the unlikely event that we cannot provide you access to this information; we will explain why we cannot do so.